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Gift Card FAQ

Purchase a Pomona Market Gift Card for your friends and family. Birthdays, graduations, or a token of appreciation, Pomona Restaurant Gift Cards are great for any occasion. Listed below are FAQ (frequently asked questions) regarding out gift cards. Don’t see your question on the list? Contact Us here or call us at 909-596-5225.

  1. How can I purchase a Gift Card?
  2. If I misplace or lose my Gift Card, can I get a replacement card or a refund?
  3. I purchased a Gift Card online, but I never received it. Is there a phone number I can call to get help?
  4. Is it possible to buy large quantities of Gift Cards?
  5. Can I buy a Gift Card for someone and have it mailed directly to them?
  6. Can I use my Gift Card at any Brick Market & Deli?
  7. Can I reload my Gift Card when the value on the card is low?
  8. Can I give my Gift Card to someone else to use when I’m not present?
  9. If I misplace or lose my Gift Card, can I get a replacement card or a refund?
  10. Does my Gift Card ever expire?
  11. Are dormancy fees applied to my Gift Card account?
  12. Can I use my Gift Card to pay for my delivery order?
  13. I tried to purchase a Gift Card online, but my order was declined. However, my credit card was charged. Who can I call for help?
  14. Can I use a credit card to pay for a Gift Card?
  15. Should I keep my Gift Card even though it has no value?
  16. I don’t have enough value left on my Gift Card to pay for my entire order. Can I use my Gift Card and another form of payment to pay for my order?
  17. Do you donate gift cards to charity or civic organizations?
  18. How do I check the balance on my Gift Card?

 

How can I purchase a Gift Card?

You can purchase Gift Cards online in $10 and $20 denominations. Shipping charges apply. Online orders are limited to a total order value of $200, exclusive of shipping and handling. You can also purchase Gift Cards at The Brick Market & Deli locations. If you purchase a card at a participating location, you can load your card in increments of $5 (up to $100).
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If I misplace or lose my Gift Card, can I get a replacement card or a refund?

Lost, stolen or damaged Gift Cards will not be canceled and replaced without the required proof of purchase. Required proof of purchase includes an original store receipt or a printed confirmation page (online order). For help replacing a gift card, please call 1-909-596-5225.
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I purchased a Gift Card online, but I never received it. Is there a phone number I can call to get help?

For issues regarding online Gift Card orders, call 1-909-596-5225. Please have your confirmation email available for reference.
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Is it possible to buy large quantities of Gift Cards?

Yes, it is possible to order large quantities of Gift Cards. Just visit your local restaurant, call 1-909-596-5225, or e-mail info@brickmarketdeli.com. Online orders are currently limited to a total of $200, exclusive of shipping and handling.
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Can I buy a Gift Card for someone and have it mailed directly to them?

When you purchase a Gift Card at a restaurant, you will have to mail the card yourself. When you purchase a Gift Card online, you may have The Brick Market & Deli mail the card to the recipient.
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Can I use my Gift Card at any Brick Market & Deli?

You may use it at any participating The Brick Market & Deli location in the United States. It is not redeemable for additional Gift Cards. We recommend you call the restaurant to verify they accept Gift Cards.
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Can I reload my Gift Card when the value on the card is low?

Yes, you can reload Gift Cards marked as reloadable. Just visit any participating The Brick Market & Deli location to add value to your card. Your card can be loaded in increments of $5 (up to $100).
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Can I give my Gift Card to someone else to use when I’m not present?

The Gift Card is NOT tied to a specific person and is fully transferable, so you can share the card with friends or family or even give the card to another person.
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If I misplace or lose my Gift Card, can I get a replacement card or a refund?

Lost, stolen or damaged Gift Cards will not be canceled and replaced without the required proof of purchase. Required proof of purchase includes an original store receipt or a printed confirmation page (online order).
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Does my Gift Card ever expire?

No. The Gift Card does not expire, even if the card states otherwise.
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Are dormancy fees applied to my Gift Card account?

No. No dormancy fees will be applied, even if the card states otherwise.
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Can I use my Gift Card to pay for my delivery order?

Yes. When the order arrives at your door, present the Gift Card so the The Brick Market & Deli driver can make an imprint. You may keep the card.
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I tried to purchase a Gift Card online, but my order was declined. However, my credit card was charged. Who can I call for help?

For issues regarding charges to your credit card, please contact your bank. When a credit card is used, an authorization or hold is placed on the customer’s account by the issuing bank. The card is not charged by The Brick Market & Deli until an order is shipped out.
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Can I use a credit card to pay for a Gift Card?

Yes, we accept credit cards as payment for Gift Card purchases, both online and at participating restaurants. Accepted credit card types vary by location.
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Should I keep my Gift Card even though it has no value?

Yes, you can reload your card again later, if it is marked as reloadable. Visit any participating The Brick Market & Deli location to reload your card.
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I don’t have enough value left on my Gift Card to pay for my entire order. Can I use my Gift Card and another form of payment to pay for my order?

You can pay for part of your order with the Gift Card and the remainder of the order with an alternate form of payment like cash, check or credit card.
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Do you donate gift cards to charity or civic organizations?

For donation requests, please call 1-909-596-5225 or e-mail info@brickmarketdeli.com.
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How do I check the balance on my Gift Card?

Visit www.brickmarketdeli.com/gift-card-faq/ or call 1-909-596-5225 and enter the serial number on the back of your Gift Card to get an updated balance.
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